Hello! I hope you are doing well.

If you use the Office365 at every day, I think that you are use the Teams for chat and web meeting. Teams is a necessary tool for communication.Also, you may have suddenly come to use the Teams.

I will show you that how to solve the problem of Teams.

If you got the problem of Teams, please try this solution.

For example, please try this when you happen the situation below.

・ You cannot start the Teams.

・ You cannot use some function of Teams.

・The Teams is running slowly

・Teams configuration changes are not reflected.

1. Please sign-out from Teams and reboot your PC.

 2.Please disable the GPU hardware acceleration.

3.Please delete the cache of Internet Explorer and Microsoft Edge.

   4.Please re-install the Teams app.

The member may be cannot join your team when you add a new member.

In this case, please sign-out from Teams app and reboot your PC.

The new members may be able to join the team.

Because, this way will allow reload the setting.

* This steps from your desktop screen.

1. Start the Teams.

2. Open the menu. (Click your image at top right.)

3. Click the “sign out”.

4. After the sign out, reboot your PC.

5. Start the Teams and sign-in.

You can found "Disable the GPU hard ware acceleration." in the setting of Teams.

If you disable this setting, you can solve the situation of "Teams is running slowly" and " Poor image quality of WEB meeting".

The “GPU hardware acceleration” are used to make the screen look clean and smooth, but on PCs that don't have this feature, this may cause problems.

* This steps from your desktop screen.

1. Start the Teams.

2. Open the menu. (Click your image at top right.)

3. Open the “Settings”.

4. Select the “General”.4. Select the “General”.

　　5. Check the box to “Disable GPU hardware acceleration (requires restarting Teams)”.

Teams and Office365 apps are more relevant to Internet Explorer and Microsoft Edge. So the problem of Teams will fix by delete the cache of “Internet Explorer” and “Microsoft Edge”.

The cache is called “Temporary Internet files”.

If this cache file is broken, you may get the extra problem.

* This steps from your desktop screen.

1. Open the “Control panel” from Windows Start menu.

2. Open the “Internet option” from Control panel.

3. Click the “Delete” in the “Browsing history” screen.

4. Uncheck the box to “Preserve Favorites website data”.

5. Check the rest box in the “Delete Browsing History” screen.

6.Click the “Delete”.

         7.After deleted the Temporary Internet files, reboot the Teams app.

If you can't solve the problem by previous 3 methods, please re-install the Teams app.

If you re-install the Teams app, your chat message not remove.

Because, the chat message is keeping in Office365 storage.

* This steps from your desktop screen.

 If you are opening the Teams app, please close the Teams app.

1. Open the “Control panel” from Windows Start menu.

2. Open the “Programs and Features” from Control panel.

3. Choose the “Microsoft Teams” in the “Programs and Features” screen.

4. Click the “Un-install” in the “Programs and Features” screen.

5. After un-install the Teams app, reboot your PC.

        6. Install the Teams app by the Office 365 portal and so on.

https://support.microsoft.com/en-us/office/uninstall-microsoft-teams-3b159754-3c26-4952-abe7-57d27f5f4c81?ui=en-us&rs=en-us&ad=us

https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app

I have shown you about "How to fix the problem of Teams".

If something is wrong, try these methods.

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